General Frequently Asked Questions
What does Commute Solutions do?
We are the LARGEST Premium Bus Service Operator in Singapore operating 16 Premium Bus Routes in many parts of the heartlands ferrying working professionals and executives to central business district and various business hubs in Singapore.
What are the operating days of all Premium Bus Services (PBS)?
Mondays to Fridays except Public holidays. Please click here for the various service’s operating hours and number of trips to help plan your journey better.
Help! I can’t find a Premium Bus Service near me.
We understand that a great journey to work marks a great day ahead! Suggest your route at sharetransport.sg for a customized bus pool journey to work!
How do I spot your Premium Bus?
Please keep a look out of the signages placed on the bottom left of the windscreen of the vehicle, do flag the bus in advance!
What are the payment modes on your Premium Bus Services?
Our Services accepts Ez–Link , Nets Flashpay cards** and cash. Please prepare exact amount before boarding, we regret that no change will be given.
**We are working on getting Nets Flashpay on all our services. Premium Bus services with Nets Flashpay are : PBS 531, 539, 549, 560, 564, 588, 761 & 765.
Help! Am I able to reserve seats and subscribe to the Premium Bus Services?
Seats are on a first come first serve basis. Currently, we do not operate a monthly subscription model for premium bus services. You may visit sharetransport.sg to subscribe to bus pooling service with sharetransport to enjoy guaranteed seats.
Is standing allowed on the bus?
For the comfort and safety for all passengers aboard, no standees are allowed on the bus.
Since no standees are allowed, what if the bus is already full when it arrived at my pick-up point? Are you going to add in another trip/bigger bus?
Please write all requests to: firstname.lastname@example.org
Premium Bus Services (PBS) are niche market services which are provided solely based on market demand and commercial considerations. We do our best to provide a sufficient capacity to meet the demand of the service. In cases if there is overcrowding on our PBS, we will monitor the excess demand and review requests to see if we are able to introduce a sustainable/additional bus service.
Help! I have boarded the bus and tapped my card and there are no seats available.
Our drivers are briefed to take note of the total number of passengers on each pick-up point to ensure that in an event when the bus is full, he should not be accepting standing passengers. Should the transaction be made before the driver advises you, please write in to us. We will verify the transaction and process a refund to you.
Help! I’ve left my belongings on the bus.
Please call our office at 6734 0147 or go to our Contact us page to report a loss.
What happens if the PBS bus breakdown or does not turn up?
We will notify affected passengers through our Commute Solutions App and our Facebook. Please download the Commute Solutions App and favorite your regular bus service to receive instant notifications on service alerts.